The Need-to-Know Before You Go
Get Ready - Here's What You Need To Know!
Box Office Opens: 3:00 PM
Parking Opens: 5:00 PM
VIP Club Opens: 5:00 PM
Doors Open: 7:00 PM
Show Starts: 8:00 PM
ALL TIMES ARE SUBJECT TO CHANGE.
GET SHOW TEXT UPDATES
Get updates on weather, show info, traffic & more right to your phone.
Text keyword GLENHELEN to +1 (909) 244-3894 or click HERE.
UPGRADE YOUR NIGHT
Looking to party in our VIP Club, purchase a blanket, or park closer to the venue? View our upgrades tab for more information.
TRAFFIC ADVISORY
Heavy traffic is expected, which WILL cause entry delays. Please plan to arrive early, and carpool is strongly recommended. We encourage you to arrive when our parking lots open.
GETTING HERE
Our Address: 2575 Glen Helen Pkwy, San Bernardino, CA 92407
1. Take 15 Freeway North
2. Exit Glen Helen Pkwy
3. Right onto Glen Helen Pkwy
4. Follow general parking signs
From Las Vegas - I-15 Southbound:
1. Merge onto I-215 South
2. Exit Devore Rd (Exit 54)
3. Continue to Glen Helen Pkwy
4. Right onto Glen Helen Pkwy
5. Follow general parking signs
From Riverside County / I-10 Eastbound:
1. Merge onto I-215 North
2. Exit Devore Rd (Exit 54A)
3. Continue to Glen Helen Pkwy
4. Left onto Glen Helen Pkwy
5. Follow general parking signs
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above. Click HERE for more info on accessibility.
The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials for any changes.
Parking will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours before show time. Be prepared to wait when entering and exiting the venue. Please be patient and follow the instructions given by the police and staff. If you want easier entry and exit, go for Premier Parking or Ultra Premier Parking.
The drop-off area is located in Gate 1. Let the parking staff know that you are dropping someone off, and they will direct you. Drivers must leave after drop off and return 45 minutes prior to the end of the show. Please use the 15 North exit at Glen Helen Parkway, as this is the only entrance point at the end of an event. Local law enforcement may shut down all incoming traffic and only allow traffic out of the venue at peak times. Festival drop-off / pick-up is usually moved to Gate 5. For taxis and ride shares, head to the Red Lot at Gate 1 for concerts and inside the Yellow Lot at Gate 6 for most festivals.
WHEN YOU GET HERE
You know the drill —check out our bag policy, and what you can and cannot bring in our FAQs.
MOBILE ENTRY ONLY
Your phone is your ticket. Before you head out, download your tickets to your phone on the Live Nation app.
CONTACTLESS PAYMENTS ONLY
We’re a cash-free venue. If you arrive without a debit or credit card, head to the General Store in Plaza B and they’ll exchange cash to card (for free).
BOX OFFICE
Open on show days only.
THE MERCH
Find that coveted merch at our Concert Gear booths in both plazas.
DESIGNATED DRIVERS
Are you the responsible fan tonight? Our designated driver program has you covered. Pick up a special coupon from guest services and you can enjoy 1 free fountain soda at any of our drink concessions.
RECYCLING
You’ll find recycling bins throughout the venue.
TAILGATING
Tailgating is under the discretion of the local Sheriff's Department.