FAQ

You can find us at 2575 Glen Helen Pkwy San Bernardino, CA 92407

Parking will generally open 2 hours prior to our scheduled gate time. Gate times vary, but are usually 1.5 hours before show time. We recommend arriving early to reduce the heavy traffic and wait times prior to the show. Our Lakeside Pre-Party begins 2 hours before doors open - come early and make it a full day of fun! 

Be prepared to wait entering and exiting the venue. Please be patient and follow the instructions given by police and staff.

Most of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. We also suggest making sure your kids have ear protection.

Glen Helen Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department by calling (619) 494-5592 x48592, sending an email to juliancasillas@livenation.com, or visiting https://www.livenationpremiumtickets.com/venue/14768/glen-helen-amphitheater.

Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more.

Cancellations can occur in the event of severe weather, artist cancellation, or an act of nature. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds should be available at the point of purchase.

Only clear bags up to 12” x 6” x 12” or small clutch bags up to 6” x 9” (doesn’t have to be clear) are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. Guests have the right to refuse a bag search and the venue has the right to refuse entry.

Yes, as long as it’s a personal point-and-shoot camera or on your cell phone. You can’t bring a professional camera or a camera with detachable lenses without a valid media pass.

Nope, you cannot go in-and-out of the venue. Please ensure that everything you will need for the night is brought in with you. Once you leave the venue, you will not be allowed back in without a new ticket.

Items ALLOWED to be brought in to the venue:

• Small clutch up to 6” x 9”
• Clear, plastic, or PVC tote bag no larger than 12" x 12" x 6"
• Cameras – nonprofessional only, no detachable or external zoom lenses 
• Posters 11" x 17" or smaller only
• Food – in a clear, 1-gallon Ziplock bag
• Matches
• Water – up to 1 gallon in a factory-sealed plastic bottle (Not frozen) 
  • Refill your bottles and cups for free at the YETI water refill stations.
• Lotion sunblock
• Hats
• Sealed tampons
• Sealed chapstick
• Vape pens/E-cigarettes (NO refill juice/extra tanks)
• Small bath towels / small throw blankets, no larger than 30"x50"

Items NOT ALLOWED to be brought in to the venue include but are not limited to:

• Chairs of any kind, including lawn chairs
• Weapons of any kind (including pepper spray)
• Alcohol
• Illegal drugs/substances
• Glass containers
• Selfie Sticks
• Tripods
• Cans and aluminum water containers
• Coolers/Ice chests
• No cuts, club colors, patches, and flags
• Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks or anything larger than 12"x12"x6"
• Laser pointers
• Animals (except service animals)
• Fireworks
• Blankets or beach towels, larger than 30"x50"
• Sitting pillows
• Lighters
• Markers/Pens
• Umbrellas
• Beach balls
• Aerosol cans
• Strollers/Skateboards/Bicycles
• Large metal key chains
• Wallets with chains or chain accessories
• Spikes/Chains/Cuts
• Open containers of any kind
• Camelbaks/Water backpacks
• Spray sunblock
• Misting fans
• Frozen water bottles
• Unsealed cigarettes
• Chairs
• Flags (of any type)
• Posters (of any kind)
• Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia.
• Offensive clothing

Live Nation reserves the right to adjust Glen Helen Amphitheater policies at its sole discretion or the discretion of artists without any prior notice.

Guests are permitted to bring in two (2) factory-sealed bottles of water up to one gallon in size (PLASTIC ONLY, NO METAL OR GLASS CONTAINERS). Refill your bottles and cups for free at the YETI water refill stations. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.

This policy is subject to change based on artist requests or safety considerations. Camelbacks, aluminum containers, frozen bottles, and hydroflasks are not permitted.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental". 

You are not allowed to bring your own lawn chair.

Our concessions offer 1 free fountain soda to guests that commit to being the designated driver for the evening! Please visit the Guest Service booth in Plaza A to receive the coupon.

Service animals are permitted inside the venue during events. Please visit our Glen Helen Accessibility Tab for more information.

We strive to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please let us know by sending an email to GlenHelenAmpInfo@LiveNation.com or visiting our Guest Service Booth located in Plaza A. All venue bathrooms, concession stands, and merchandise stands are accessible. 

Ticketing: ADA tickets are available for purchase on our website. If you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, so we cannot guarantee we will be able to reseat you. Please remember that accessible seating permits a spot for the guest with the accessible need and three companions.

Parking: Accessible parking is located outside the Gate B entrance. Enter through Gate 1 and let the parking staff know that you need accessible parking and they will direct you to the lot. You will need to have an accessible placard in order to park here. Law enforcement does check registration of all ADA place cards.

Interpreter Requests: If you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up, we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (909) 880-6500 or email GlenHelenAmpInfo@LiveNation.com to arrange for an interpreter for your visit.

Merchandise will be available for all concerts at our Concert Gear booths located in A plaza. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. Satellite locations are offered on a show-by-show basis.

All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the item before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

In the event of an emergency while on site, Glen Helen Amphitheater has trained paramedics to assist with any medical issues. First aid is located in Plaza A by the entrance, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.

• Facebook
• Instagram

If you are still at the show, you can visit our Guest Service booth located in Plaza A to see if it has been turned in. If you have left the event, you can visit our lost & found site to view found items.

Our Box Office opens at noon on show days. You can only buy tickets at the Box Office on day of show. For additional ticketing information, please email GlenHelenAmpInfo@LiveNation.com.

Yes, but only in the smoking areas in the Plazas. While we do not restrict smoking on the lawn, if guests around you are complaining we will ask you to smoke in the plazas. Smoking is PROHIBITED in the seating area. We appreciate your cooperation.

We’ve gone cashless! We accept VISA, Mastercard, American Express, DISCOVER, APPLE PAY, OR GOOGLE PAY. When making purchases via AMEX/DSC/VISA/MC at our Box Office, we require the physical credit card and a valid ID. We do not have an ATM on the premises.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser, or graduation. For more information, please contact glenhelenampevents@livenation.com or submit an inquiry here.